Frequently Asked Questions

How do I find what I am looking for? How do I place an order? Can I order by Email? How quickly can I expect my order? Can I return a personalized item? Is it safe to use my credit card for purchases? Is gift-wrapping available? What are your payment options? What is your return policy? How do you handle cancellations? Privacy Policy Our Guarantee I need more help How do I find what I am looking for? The store has categories and sub-categories. Simply go to the category on the drop down menu under Categories. You can also do a SEARCH. If you are interested in a certain but you are not sure whether we stock it you can also email us on info@keepsakegifts.net. How do I place an order? Select Buy Now once you found your product. This will allow you to personalize your item i.e. Color, Name etc. Once you are happy with your choices simply click Add to cart. If there is any option that you do not see simply type it in the special requests. We will let you know what is possible and what is not. Always remember to update the correct quantities, especially when you are ordering any of our letters. When you have finished adding items to your cart you can click on Checkout to register and pay. If you make any changes to your quantities remember to click Update to update your cart totals. Once you are ready to checkout you can either log into your account if you have purchased from us before. New customers need to register. This will allow you to come back at any time and view your orders, print invoices etc. Please allow 2-3 weeks to process all orders. If the item(s) you selected are available, they will be shipped to you within 3 -5 business days. If the item is not available allow 3-4 weeks for delivery. Can I order by Email? Absolutely! Contact us by sending email to orders@keepsakegifts.net How quickly can I expect my order? Your order will be shipped within 2-3 weeks. Rush orders are available for an additional $18.00. Can I return a personalized item? All sales on personalized items are final. No refunds, returns, exchanges or cancellations will be accepted on items that have been personalized. We will accept returns if the item has a physical defect. Is it safe to use my credit card for purchases? ABSOLUTELY! You can safely enter your credit card number via Pay pal secure server. Is gift-wrapping available? We can gift wrap your items. Simply enter it in Special request when you proceed to check out. What are your payment options? Payments are processed through Paypal. Follow the instructions on the Paypal website. If you have any additional questions, please send us an email to info@keepsakegifts.net What is your return policy? We offer a money-back guarantee if we completely made an error on the design of your choice. If you are not completely satisfied with our products upon receipt, please contact us within 5 days after delivery for a return authorization. Returned products, not including customized designs or ensembles, must be received by Keepsakegifts within 20 days of your confirmed delivery. All returns must be shipped via Priority mail “with signature required” Return shipping charges are to be paid by customer. Products must be in original condition and packaging. We will issue a full refund for all products that meet these conditions. Amount of refund is subject to condition approval and/or 15% repackaging fee. Refunds will be issued in the same manner payment was received. Returns on items that included 'Free Shipping' will be credited for the item ONLY minus the original shipping charges we incurred to ship the item(s) out to you & restocking fees will still apply. How do you handle cancellations? We ask that you please make sure that your order is correct prior to submitting it to us. Once you place your order our systems begin processing. Should you need to cancel your order for any reason, please email us immediately at orders@keepsakegifts.net. Orders cancelled after 24 hours will be subject to 10% cancellation fee. Cancellations on orders that have already been processed will be handled in the same manner as returns. Customer will be responsible for shipping charges on rejected shipments. Privacy Policy Thanks for shopping at Keepsakegifts.net. It is our top priority to ensure the security and privacy of your transactions with us. Any information gathered from you, will be confidential. Keepsakegifts.net uses this information solely for order fulfillment and shipping purposes. We will not share any information about you with anyone else, under any circumstances. Our Guarantee If you are not happy, we are not happy. We want to make sure you get the best possible personal service we can offer. If you are not satisfied, simply email us and we can arrange for return or changes. Please see our policy on returns. Unfortunately we cannot refund shipping costs. Shipping costs on any returns are the responsibility of the customer. Hand painted, personalized, custom designed furnishings and other made-to-order items require payment in full upon order and cannot be returned, as they are crafted to your personal specifications. If you wish to cancel a custom order, you may do so within 24 hours of your original order date. I need more help If you have questions that are not covered here, simply send us an email on info@keepsakegifts.net. If you have questions about your order please email us on orders@keepsakegifts.net.